At mumbai.au, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process.
Eligibility for Returns
Items must be returned within 10 days of the delivery date.
Products must be in their original, unused condition with all tags and packaging intact.
Sale items and personalized products are not eligible for returns.
How to Initiate a Return
Contact Us: message to our customer service team at contact us with your order number and reason for return.
Approval: Once your return is approved, we will provide you with a return authorization number and the return shipping address.
Shipping: Pack your item securely and include the return authorization number. We recommend using a trackable shipping method to ensure your return reaches us.
Refund Process
Once we receive and inspect your return, we will notify you via email.
Approved refunds will be processed to your original payment method within 5-7 business days.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.
Non-Returnable Items
Gift cards
Downloadable software products
Perishable goods
Contact Us
For any questions regarding returns, please contact us. We’re here to help!